You can pay your fees in a number of ways:
Payment can only be accepted in the currency of the payment request sent to you.
Card Payment: please log onto http://www.cardscape.co.uk/rci/mfees
RCI - Management Fees
First National Trustee Company
First Names House
Victoria Road
Douglas
Isle of Man
IM2 4DF
FNTC provides a local call number in English. You will find the local call number confirmed in your invoice. Please note FNTC only provides language support concerning basic billing and invoicing issues. If you need to speak about any of the wider issues associated with your RCI membership, your holiday options, or the booking and reservation processes surrounding RCI Pure Points you MUST contact RCI’s country specific team directly.
Initially your rights will be suspended and you will be unable to use your week(s) / points or the exchange facility. However, you should refer to your project documentation (provided to you when you purchased) to check what will happen in the long term, as non-payment may result in repossession and loss of your occupancy rights altogether.
The surrender notice period for the scheme is 12 months from the date of receipt of the surrender form. During this time, members may receive another annual points allocation if the new Use Year falls within the 12 months surrender notice. These points are then due a maintenance fee for use and therefore an invoice is generated. Remember, you still have 100% usage of these points (subject to the fee being paid)
Billing
Payments can be made in Sterling, and Euros.
Yes if you have a VISA or Mastercard credit card, or you have a debit card that is a member of the VISA or MasterCard scheme then you are able to pay your invoice by card. You can view your statement and make a payment online by clicking here:
http://www.cardscape.co.uk/rci/mfees
Alternatively you can call FNTC on 01624 639261 and we will process the card transaction over the telephone. Please have your invoice to hand as we will require your unique identifier to process the payment.
No. Credit or Debit Card fees no longer apply.
FNTC runs its collection services in line with industry standard practices for online card processing and your transaction is 100% secure. If your bank or card provider requires any additional card checks or anti fraud measures these will automatically be linked to the 3D secure payment you will make.
FNTC collects all its online payments through CardScape which is a registered trademark of FNTC. The CardScape portal ensures that your card payment is safe and secure. However the transaction you make will appear on your credit card statement as "FNTC ……… " .
Direct debits are a way to pay regular bills automatically from your current account (such as your council tax or TV licence). You can set up a direct debit by signing a Direct Debit Mandate form which FNTC will provide to you. A direct debit will be set up to pay on a particular date every year which you will be notificed of at least 10 days in advance fo the collection date.
You can set up a direct debit by completing a Direct Debit Mandate form, which can be downloaded here.
http://www.cardscape.co.uk/rci/public_download/dd_mandate.pdf
Once printed/received, the form is to be completed and returned to FNTC, no later than 23 November of each year, either by Email, rci@fntc.com or Post :
RCI - Maintenance Fees
FNTC
Please clearly indicate your full name and RCI number when returning the form.
FNTC will forward this onto your bank to have this set up. A direct debit payment will then be taken from your account on the 15 December every year. You will always be given advance notice of the amount to be collected and when this will be done on your invoice.
There is currently no charge to pay your RCI Points Maintenance Fees via Annual Direct Debit
You can make a bank transfer from your online banking or by contacting your bank. When making a bank transfer, or instructing your bank to do so, please ensure your instruction clearly states that you as remitter are to pay all charges and that your bank is to quote your reference number and system number when making the payment.
Payments should be sent to the account details as outlined on the reverse of your invoice.
Note: Receipts are issued for online Credit Card payments only. We regret that FNTC is not able to issue receipts made by any other payment option.
Due to the high volume of collections processed daily, it is unfortunately not possible for us to issue receipts. Please therefore check your bank or credit card statements in order to confirm that the payment has been processed. Alternatively, you may also email us on rci@fntc.com for confirmation of receipt of your payment.
The Price Per Point of your RCI membership is confirmed on your invoice. If the query is regarding the number of points allocated to you then please contact RCI directly on 0845 60 86 380. If your query is regarding the fee per point, please contact FNTC on 01624 639261.
Please be advised that it can take up to five working days for your payment to be processed. If after this time your payment is still not showing please e-mail rci@fntc.com with details of the payment you have made and we will investigate on your behalf. Alternatively, call FNTC on 01 624 639261.
If your payment rejected online you can either try again or contact your card issuer to find out why the transaction has been rejected.
Each year a Price Per Point is established by your RCI Affiliate Resort based on a number of factors. If you would like further information on why the Price Per Point has increased then we advise you to contact your base resort.
Yes, you can by paying using the current years charging structure and payment methods. Should there be a difference in invoicing in the following year you will either be invoiced the difference or it will be credited to your account.
As your points are not pro-rated and your full Points entitlement is allocated for you to use before your cancellation date, a full year’s maintenance fee is applied.
This is due to the time you enrolled, meaning you receive your points at point of enrolment and then annually the billing takes place at the end of October each year.